Dk ok Privacy Policy

Dk ok (dkok.run) is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy ("Policy") explains how dk ok collects, uses, stores, and protects your personal information.

By using the dk ok website or mobile app, you agree to this Privacy Policy. If you do not agree, please discontinue use of dk ok's services.

Dk ok complies with applicable data protection laws and international privacy standards. We only collect information that is genuinely necessary to deliver our services properly.

Dk ok may collect the following types of information:

A) Information Provided Directly:

• Full Name, Date of Birth, Gender
• Email Address & Mobile Number
• Current address & country
• ID Document (NID/Passport) — for KYC verification only
• Payment Information (Card / Mobile Banking Number)

B) Automatically Collected Information:

Dk ok uses your information for the following purposes:

• To create and manage accounts and verify membership.
• To process deposits, withdrawals, and other financial transactions.
• To provide customer service and support.
• To prevent fraud, money laundering, and cybercrime.
• To offer personalized bonuses and promotions.
• To improve platform services and develop new features.
• To meet legal obligations and maintain compliance with regulatory authorities.
• To operate responsible gaming programs.

Dk ok never sells your information to advertisers or uses it for any purpose not stated above.

Dk ok does not generally share your personal data with third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to complete transactions.
• Legal Obligation: Information may be disclosed under court order or government directive.
• Regulatory Authority: Required information may be provided to the licensing authority.
• Corporate Restructuring: In the event of a merger or acquisition involving dk ok, data may be transferred, but the same privacy policy will remain in effect.

How long dk ok retains your data depends on the type of information and the applicable legal requirements.

• Active Account: All data is retained for as long as your account remains active.
• Financial Transaction Records: Retained for up to 5 years after account closure for legal compliance.
• KYC Documents: Up to 3 years after account closure.
• Communication History: Support tickets and chats are retained for up to 2 years.
• Cookies & Session Data: Typically ranging from 30 days to 1 year.

After the retention period, data is securely deleted or anonymized for analytical purposes.

Dk ok uses the following types of cookies:

• Essential Cookies: Used to maintain your login session and ensure platform security. Disabling these cookies will prevent dk ok from functioning properly.
• Performance Cookies: To analyze page load times and user behavior in order to improve our services.
• Functional Cookies: To remember your preferences (language, theme).

As a dk ok member, you have the following rights:

Dk ok strictly does not collect or store information from anyone under the age of 18. Our platform is intended exclusively for adults.

• Age verification is mandatory at the time of registration.
• Any account identified as belonging to a minor is suspended immediately.
• Any information found to belong to a minor is deleted immediately.

Dk ok employs multiple industry-standard security measures to keep your data safe:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your account.
• Firewall & DDoS Protection: Protects the platform from cyberattacks.
• Penetration Testing: Our systems are regularly assessed for vulnerabilities by a dedicated expert team.
• Access Control: Only authorized personnel can access specific data.
• Data Backup: Regular encrypted backups are stored in a secure location.

Dk ok may update this Privacy Policy from time to time. When changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email address.
• A pop-up or banner will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

For material changes, you will be notified at least 14 days before they take effect. Continued use of dk ok after any changes constitutes acceptance of the updated Privacy Policy.

For any questions or complaints regarding this Privacy Policy or your personal data, please get in touch with us:

• Email: support@dkok.run
• Live Chat: Available 24/7 on the dk ok platform
• Response Time: Typically within 24–48 hours

We take your concerns seriously and work to resolve them as quickly as possible. Protecting your data is our top priority.